W dniach 23-24.06.2022 r. w Warszawie odbyła się „IACIS Conference - Europe 2022” – zorganizowana przez Instytut Zarządzania Szkoły Głównej Gospodarstwa Wiejskiego. Tematem tegorocznej edycji była „Transformacja cyfrowa i zarządzanie”.
Podczas Konferencji naszą Uczelnię reprezentowała dr hab. Beata Detyna, prof. uczelni, która wspólnie z Panią Prof. dr hab. inż. Agnieszką Bitkowską przygotowała artykuł pt. Importance of IT systems in integration of knowledge and process management. Publikacja po pozytywnych recenzjach oczekuje na wydanie w czasopiśmie “Issues in Information Systems” (IIS) - Open Access, ISSN 1529-7314, Index: Host EBSCO, DOAJ, ULRICHIS, Index of Information Systems Journals.
Abstract
The article aims to present the results of research on the importance of IT systems in the integration of knowledge management and business process management in organisations operating on the Polish market. We consider this issue in the context of the impact of the elements examined on the quality of the processes carried out, the effectiveness of the business, and customer satisfaction. The research was conducted in Poland in 2020 on a sample of 107 enterprises with a range of international (48%), national (39%), regional (6%), and local (6%). Among the organisations surveyed were manufacturing and service companies operating in various industries. The dominant group of respondents were large enterprises (55%), medium-sized enterprises accounted for 22%, small enterprises – 19%, and micro-enterprises – 4%. The article indicates the industries in which IT systems are used to the greatest extent in business process management and knowledge management. The respondents referred to the role (significance) of improving the availability of knowledge resources for the benefit of improving the quality of processes implemented, optimising key performance indicators (KPIs), costs, and time, as well as increasing customer satisfaction. The results indicate statistically significant relationships between the variables studied – business process management and knowledge management (with the use of IT systems), and the quality of processes, their effectiveness, and the level of customer satisfaction.
